GoToMyPC Data Execution Prevention Error and Installing GoToMyPC over Remote Desktop Connection (RDP)
A client of mine likes to use GoToMyPC to access her office computers and I ran into a couple snags getting GoToMyPC installed remotely. The solutions and problems I was having do not appear to be documented anywhere, so hopefully others will find the following tips helpful.
Internet Explorer – Data Execution Prevention Error
My first problem was that I received a Windows / IE8 DEP error when trying to load the GoToMyPC software from the Citrix web site. Trying to disable DEP, adding exceptions, etc. did not seem to help. According to Citrix support, GoToMyPC will throw a DEP error in Internet Explorer 8 if you do not have Java installed. That was my case.
Installing GoToMyPC over Remote Desktop Protocol (RDP)
Having had no luck installing GoToMyPC using IE8, I installed Firefox and tried a manual download and install. Everything appeared to install correctly, but I never saw the system tray icon, nor did the Citrix web site seem to think that I had any computers registered with the service.
Apparently, Citrix blocks installation of GoToMyPC (and GoToAssist Express, also) over a Remote Desktop Protocol connection. You must have a physical console connection (or perhaps use something like VNC instead) to fully install and activate the service on the host PC. Once I switched to this particular virtual machine’s remote console instead of using RDP, the installation completed without a hitch.
I can certainly understand why Citrix puts this restriction in the programs mentioned, but it is annoying nonetheless. Hopefully if you are having the same issue, these tips will resolve the problem for you.