This is an update to my April, 2009 post about using Callcentric to receive incoming faxes.
Back in April, I recommended using Callcentric’s fax reception feature as a cost-effective way to receive incoming faxes. In the past few days, I have had several people report that they were unable to send me faxes; both senders received messages related to poor line condition after a failure to transmit faxes to me. This seemed unusual since both fax machines are connected to regular phone lines (ie: no VoIP problems to blame) and both faxes were able to transmit faxes to other machines without issue. Additionally, each fax machine is in a different state and connected to a different telephone provider, making issues with service on the other end seem unlikely.
I started by looking for help on Callcentric’s web site to make sure I was not doing something wrong. During my search, I found this page on Callcentric’s site that states that fax reception is currently unsupported, but it sounded to me like perhaps only receiving faxes to regular machines connected to a VoIP telephone adapter were unsupported. When I wrote my post in April, the warning about fax reception was not on the page.
Unfortunately, Callcentric support has confirmed that any fax reception using their service is unsupported at this time, though they continue to tweak the service regularly; even faxes received using Callcentric’s own fax-to-PDF function (what I was using) are unsupported as of this moment.
Boo. Hiss. According to Callcentric’s support team, the fax reception feature is still being developed fully and they are unable to say when they might support fax reception again.