Comments on: Working VoIP Softphone SIP Client on VMware Virtual Machine

By: Matt

Matt — Tue, 27 Jul 2010 18:32:18 +0000

I’m using VMWare View with an Avay SoftPhone VOIP Solution and a Plantronics Blackwire C210 USB Headset. The sound quality is not great and is cracking and breaking up like a cell phone is spotty coverage. Has anyone else experienced anything similar? Is there any way to set VOIP QOS? any feedback would be appreciated.

Thanks,
Matt

By: Taylor

Taylor — Wed, 12 May 2010 19:43:36 +0000

I’m having the same issues: cannot get any Plantronics headsets to work via View Desktops. What’s extra frustrating, is VMware’s not offering any support on View evaluations. Looks like they wont make lots of money off us then, because we’re wanting to virtualize an entire call center of hundreds and hundreds. I’ve posted several times in the forums without any replies. Whatever…

By: Dennis Little

Dennis Little — Fri, 07 May 2010 12:55:25 +0000

Hi Terry,

I would think that you should see the USB device in sound properties; I would investigate why you are not seeing it show up there.

-Dennis

By: Terry

Terry — Fri, 07 May 2010 12:30:02 +0000

No, when I check the Siunds and Audio Devices Properties there is nothing in the Sound or Voice Recording. I will check out the link you proviced.

Thank you

By: Dennis Little

Dennis Little — Thu, 06 May 2010 20:58:22 +0000

Hi Terry, That setting would be made on the VM client. Sarah Miller was the contributor that introduced this workaround at a local VMUG event here in Pennsylvania and here is her follow-up announcement thread. You may be able to contact her via that community and I will reach out to her as well. http://communities.vmware.com/thread/211806 Are you able to use the mic to record to Sound Record in the VM client? -Dennis

By: Terry

Terry — Thu, 06 May 2010 20:38:21 +0000

I am trying to setup a 2050 software on a VM client and cannot get the mic to work. I am using a plantronics USB headset and can heard the other person but they cannot hear me.

Are these settings done on the VM client or the host PC (or Wyse device)?

Any help is appreciated.