Word-of-mouth is a sales tool
Posted on September 17th, 2008 by Dennis Little
What is the word on the street about your business? Have you taken the time to find out and to foster a good word-of-mouth reputation? The fact is that people are talking about your business and they are more likely to talk about their negative experience than the positive ones. Accordingly, it is vitally important that you understand and positively respond to what customers are saying about your service or products.
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